Customer Service: Not Just About Call Centers

Customer service degrees encompass majors such as customer service management and family and community services. Customer service management majors prepare to manage call centers and other customer-service settings, ensuring quality service. They study from customer behavior to computer software. Related majors to customer service management include operations management and business administration and management. Family and community services majors learn how to develop and run public, private, and voluntary support services that help families and individuals.

In addition, they learn about the social services that government agencies provide and the politics behind these services, study human growth and development (from prenatal stages to old age) and learn techniques to get out into the community and educate people one-on-one and in groups. As a family and community services major you will be able to give class presentations, write papers, intern in community centers and other settings, take part in class discussions and attend lectures. The typical courses of this major are: sociology, psychology, marriage and intimate relationships, family studies, family relations, families of young children with special needs, counseling theories, child development and aging. If you choose this major you will understand yourself better as well as your own family.